Support

Quick answers first. If you can’t find yours, get in touch.

Contact

Support email coming soon.

Frequently asked questions

How do I delete my account and data?

In the app, open Profile → Privacy & data → Delete account. Type DELETE to confirm. This permanently removes your login, workouts, routines, goals and profile from our servers and from your device. It can’t be undone, so export your data first if you want a copy.

How do I export my data?

Open Profile → Privacy & data → Export my data. You’ll get a JSON file with your profile, workouts, routines and goals that you can save or share. Weights in the export are in pounds.

How do I switch between pounds and kilograms?

Open Profile → Preferences → Units. Your history isn’t changed; only how weights are shown and typed. Finish or discard any workout in progress before switching.

What does Logex do with my bodyweight and sex?

They’re optional and used only to pick strength standards (how your lifts compare) and to estimate starting weights. You can clear them any time in Profile → Body metrics. Profile → Privacy & data lists every detail we hold and what it’s used for.

How do I change my goal, schedule or equipment?

Open Profile → Training profile. Changes save automatically and update your volume ranges, suggestions and quick setups. You can also redo the full setup from Profile.

How do workout reminders work, and how do I turn them off?

Reminders are off by default. If you turn them on, they’re scheduled on your device for the days and time you choose; nothing is sent from a server. Turn them off in Profile → Notifications, or in your phone’s Settings.

I forgot my password.

On the sign-in screen tap “Forgot password”, enter your email and follow the link we send. If you’re signed in, Profile → Personal details → Change password sends the same link.

My workout didn’t save or my stats look wrong.

Pull to refresh on the Log tab to re-sync. If statistics look off, Profile → Privacy & data → Rebuild all statistics recalculates them from your workouts without deleting anything. Still stuck? Contact us below.